Nutzungsbedingungen

Public offer for the service package

1. General

1.1. This document is a public offer (Public Offer) of Concierge Service Company (hereinafter referred to as Agent), addressed to an indefinite circle of persons (Customers), containing all essential conditions of the Agreement to provide a package of services for the Customer on his instructions and consent for the Customer's money. The Company places a Public Offer to conclude the contract, under the terms of which the Agent provides information support for the proposals of the organizer(s) of the event, technical support, delivery, purchased by the Customer package of services at events organized by third parties at the expense of the Customer.

1.2. In accordance with Article 437 of the Civil Code of the Russian Federation (hereinafter also Civil Code of the Russian Federation), this document is a public Offer and if the following conditions are accepted, the person/organization (Customer) accepting this Offer shall pay in accordance with the terms of this Agreement. According to point 3 of Article 438 of the RF Civil Code, payment is an Acceptance of this Offer which is considered equal to conclusion of the Agreement in terms and conditions set forth in the Offer.

1.3. Based on the above, please carefully read the text of this Public Offer and if you do not agree with any clause of this Public Offer, you are invited to withdraw from this agreement.

1.4. In this Public Offer, unless the context requires otherwise, the following terms have the following meanings:

«Offer», «Public Offer» - public offer of the Agent (Public Agreement) addressed to the unlimited number of persons (any person/organization) having intention to order delivery for the purchased package of services at the events organized by the third parties.

«Client» - capable natural person, aged 18 years or older, who has the legal right to enter into a contractual relationship with the Agent, who intends, under the terms of this Public Offer, to order or purchase a package of services to events organized by third parties.

«Organizer» – the legal entity or individual entrepreneur directly organizing the Event.

«Acceptance» - full and unconditional acceptance by the Client of the terms of the Agreement. Completion by the person who received the offer, within the period specified for its acceptance, of actions to fulfill the conditions of the contract specified in it (payment of the appropriate amount) shall be deemed acceptance.

La&quo; - full and unconditional acceptance by the Customer of the Agreement.

«Website», «Concierge Website». - site of the Agent, which is a directory of package offers for events organized by third parties, where the Customer, under the terms of this Public Offer, commissions the Agent to select, book, buy for the money of the Customer a package of services for the Customer's chosen Event, deliver to the Customer a package of services, purchased for the money of the Customer under the terms of this Public Offer, which entitles the Customer to use these services.

The site on the Internet located at: rammstein.com.ru, the rights of administration of which belong to the Agent on the basis of the relevant transaction (agreement, contract).

«Package of services» - booking order, selection of events, selection of categories with the best overview, search categories for the selected event, ordering, search, selection, booking tickets to the event (electronic or paper media containing a bar code or QR-code), which certifies the right of the Customer to attend the Event and contains all necessary information about the event, courier delivery agent's work with the organizers of the events, in order to provide the client with information about the service at the point of service (parking paid / free, food, other); work with a personal manager to accompany the client to the event (order transport services for the client, at the expense of the client); priority redemption rights, for regular customers; loyalty program (bonuses, promotions, gift certificates) invitations, for regular customers; other services under the Contract of service. Service package can be executed in one of the following ways: printed out on a blank produced by a typographical method (strictly accountable document purchased upon Customer's instruction and in Customer's interests by the Agent for Customer's money) or generated by means of automated system («Electronic information medium»).

«Prebooking» – the order formed from the services that are in the reservation of the event organizer. If you see the button «Pre-Order;— this means that the Agent will automatically create a package of services for the selected event as soon as it is available from the Organizer, provided the Buyer fully pays for this order.

«Order» - placement of the Customer's order, through the Agent's website, on the terms of this Public Offer, aimed at search, selection, booking, redemption for Customer's money, delivery to the Customer, purchased for Customer's money on the terms of this Public Offer Service Package, for the Event chosen by the Customer, allowing the Customer to obtain the right to attend the Event.

«Service», «Data medium» - a document (data medium) containing a bar code confirming the conclusion of the Service Agreement with the Event Organizer, as well as certifying the right of the holder of such document to attend the Event. The information carrier may be printed out by the Agent when placing an Order at the Point of Sale or in case of delivery to the buyer, as well as generated through an automated system (hereinafter –«e-ticket).

The information carrier may be printed out by the Agent when placing an Order at the Point of Sale or in case of delivery to the buyer, as well as generated through an automated system.

«Event» – cultural and entertainment event, including a theatrical performance, concert, exhibition, festival, show, hall, club or outdoor venue concert, exhibitions, show, sporting event, quest, as well as any other event whose attendance is possible on presentation of a Form (TSO) or electronic form (digital media).

«Agent» – rammstein.com.ru acting as a concierge site, based on a request to provide recreational services, support and customer service to the site - concierge service for reservations, ordering to attend the Event.

«Cancellation» – deletion of the Order with automatic transfer to free sale in the System. If the Order is not paid within 15 minutes from the moment the Order is placed, it will be cancelled automatically (if you choose the payment method: payment by bank card).

«Reservation» – formed Order pending payment by Customer.

«Service Agreement» – agreement concluded (to be concluded) on the terms of this Offer between the Client and the Agent, under which the Agent provides the Client with leisure services, as well as other related services, and the Client pays the Agent remuneration for the said services in the amount of at least 10% (ten) percent of the Service Package.

«System» is an automated system used by the Agent, which is a hardware-software system designed to organize leisure activities, accompanying the customer-customer to the event.

«Parties» - jointly Agent and Customer, unless otherwise follows from the context of the provisions of this Offer.

«Special contract» – the agreement concluded by the person interested in ordering with the Agent on terms other than those of this Offer.

2. Subject of the Public Offer

2.1. The subject matter of this Offer is:

2.1.1 Conclude a Service Agreement with the Customer to attend the Event.

2.1.2 Providing the Client with a separate package of services, namely:

- Booking an Order;

- selection of Events;

Select categories with the best overview;

Search categories for the selected event;

- Ordering;

-courier delivery:

- Agent's work with Event Organizers in order to provide the Client with information about the service at the point of service (paid/free parking, meals, etc.);

- work with a personal manager to accompany the client to the event (ordering transportation services for the client, at the expense of the client);

Priority right of redemption, for regular customers;

-a loyalty program (bonuses, promotions, gift certificates) invitations, for regular customers;

- other services under the Service Agreement.

2.2. The Agent is a party to the Agreement and is responsible for the quality of services under the contract referred to in paragraph 2.1.2. of the Offer. The Agent has no rights and obligations within the contract referred to in item 2.1.1. of the Offer – the party of this contract is the Organizer. The Agent is not liable for actions of the Organizer/other persons acting on behalf of the Organizer within the framework of the said contract.

3. Order and conditions of acceptance

3.1. The Customer agrees that prior to his acceptance actions set forth in this Offer, he has read the terms of this Offer and other mandatory rules specified in the appendices to this Offer. By paying for the Agent's services the Customer confirms that he agrees with the terms and conditions of this Offer and that he fully understands them.

3.2. In cases where the Client's representative acts on behalf of the Client, the Client confirms by e-mail that all actions/inactions of such person are performed by such representative with the knowledge, consent and in the interest of the Client.

3.3. Acceptance is made by the Customer by performing one of the following independent actions:

a) the registration of the Order by the Client on the Internet site of the Agent.

b) payment of the Order by the Customer.

c) the actual use of the Order by the Customer for the purpose of obtaining the service of showing the Event.

3.4. Performing any of the actions specified in clauses 3.3. The Offer is deemed to be a complete and unconditional acceptance by the Customer of all terms and conditions of this Offer without any exceptions or limitations and is equal to conclusion of a written contract (clause 3 Article 434 of the RF Civil Code).

3.5. When placing an Order via the Internet site, failure by the Customer to comply with the payment terms of the Order shall result in termination of the acceptance of the terms of the Agreements and Cancellation of the Order placed by the Customer.

3.6. The Customer may receive the Order drawn up on the Internet site and paid in cashless form at the address specified by the Agent, including by e-mail. Issuance of Orders paid by bank transfer is carried out after crediting the entire amount of money due to the Agent, but no later than one hour before the start of the Event.

3.7. When placing an Order via the Agent's Internet site, the Customer is informed or sent to the contact telephone number/email address the identification number of the Order.

3.8. An order shall be deemed fulfilled by the Agent (in full in terms of providing additional services to the Customer) when the Customer has paid for the order. Regardless of whether the service has reached the Customer directly or not.

3.9. Prior to accepting the Offer, Customer must be sure that all terms and conditions of this Offer are clear to him and he accepts them unconditionally and in full.

4. Terms of personal data processing;

4.1. Customer acknowledges and agrees that the Customer's performance of the actions specified in paragraph 3.3. This Offer is a full and informed consent of the Customer to provide the Agent with his personal data, as well as personal data of the third parties, which are reported by the Customer to the Agent in the process of placing the Order, namely: last name, first name, middle name, sex, contact phone number, city, date of birth (or age) and contact e-mail address.

4.2. Customer acknowledges and agrees that Customer's actions, aimed at purchase of Service (E-ticket) in accordance with the Offer terms, are performed by the Customer: ordering, payment for the Order, is a full and informed consent of the Customer to provide the Agent with his personal data, as well as the personal data of third parties reported by the Customer to the Agent in the process of ordering, purchasing the Service (Electronic Ticket), namely: last name, first name, middle name, sex, contact telephone number, city, delivery address (in case of delivery services) and contact email address. Customer gives his consent to the Agent to process personal data provided when placing the Order for the purpose of providing services to Customer under the Agreements provided for in this Offer, including for the purposes of receiving by Customer newsletters and advertising mailings in the manner and on the terms set forth in this Offer.>

4.3. Processing of personal data is carried out and includes collection, systematization, accumulation, storage, clarification (update, change), sorting, use, depersonalization, blocking, destruction. Agent carries out processing of personal data with the use of automation.

4.4. Customer hereby gives its full and informed consent to Agent to grant rights to process its personal data specified in clause 4.2, in the manner specified in clause 4.3. to third parties for the purposes of receipt of advertising messages by Customer in the manner and on conditions established by this Offer, as well as to transfer such personal data to the specified third parties for specified purposes. At the Client's request, the Agent shall provide the Client with information about the transfer of his personal data in accordance with this clause to third parties.

4.5. The Customer has the right to refuse to receive promotional mailings by submitting the relevant application to the Agent at the Sales Point or by sending it by registered mail with return receipt to the Agent at the address specified at the Sales Point, or by sending an application by e-mail to:

4.6. An application to unsubscribe from the mailing list shall be submitted by the Client in accordance with clause 4.5. The Offer and contain information about the Client: surname, first name, patronymic (if applicable) and contact telephone numbers to be excluded from the mailing list. The application is signed by the Customer and submitted to the Agent in accordance with clause 4.5 of this Offer.

4.7. Customer's application shall be subject to satisfaction provided that it meets the requirements specified in clause 4.5 of this Offer and the requirements of the legislation.

4.8. Removal of the Client's contact phone numbers from the Agent's promotional mailing list is performed within 3 (three) business days from the date of receipt by the Agent of the relevant application from the Client.

4.9. Personal data of the Client shall be stored for the periods prescribed by the legislation of the Russian Federation. Personal data shall be destroyed: upon achievement of the objectives of personal data processing; upon liquidation or reorganization of the operator; on the basis of a written request of the personal data subject with a request to cease processing his personal data (the operator shall cease processing of such personal data within 3 (three) business days, of which a written notice to the personal data subject will be sent within 10 (ten) business days.

4.10. The Customer hereby consents to the processing of personal data from the moment of its submission to the Agent until the day of its revocation by the Customer. Consent to the processing of personal data may be withdrawn by the Customer at any time by submitting to the Agent a simple written application.

The Customer may withdraw his consent to the processing of personal data at any time.

4.11. Personal data of the Client shall be stored for the periods prescribed by the legislation of the Russian Federation. Personal data shall be destroyed: upon attainment of the objectives of personal data processing; upon liquidation or reorganization of the operator; on the basis of a written request from the personal data subject with a request to cease processing his personal data (the operator shall stop processing such personal data within 3 (three) business days, of which a written notice to the personal data subject shall be sent within 10 (ten) business days.

4.12. Consent to the processing of personal data may be withdrawn by the Customer on the basis of a written application in any form submitted to the Agent at the Sales Point, or by sending it by mail with return receipt to the Agent at the address specified at the Sales Point, or by sending a request by e-mail to: info@rammstein.com.ru.

5. Rights and obligations of the Parties

5.1.The customer is entitled:

a) independently from public sources to receive information about the Events, the cost of attending the Event, other services provided by the Agent in connection with the organization of visiting the Event, independently decide on the registration of the Order by fully and unconditionally accepting the terms of this Offer;

b) receive information about the rules of organizing attendance at the Events, available categories and other information regarding the Events, which the Agent has within its authority, using the Internet, telephone call to the Agent and other ways specified on the Internet site of the Agent;

c) independently choose the method of payment for the Order from among those specified in Article 6 of the Offer. At the same time, the Customer acknowledges and agrees that he is obliged to familiarize himself with the rules of payment in advance;

d) send feedback on the Agent's work to the contact addresses listed on the Agent's website.

5.2. Customer is obligated:

a) when placing an Order, read and accept all the terms and conditions of this Offer, as well as other binding rules specified on the Agent's website-concierge;

b) independently monitor changes in the terms and conditions of the Order at the Agent's Concierge Site;

c) strictly follow the terms of this Offer, the rules posted on the Agent's Concierge Site, and the Contracts;

d) pay in full the cost of the Order before receiving the Order.

d) familiarize himself with the restrictions of the particular Event in terms of admission to it of minor children. The Client is fully responsible for such persons and agrees that a minor child may be denied access to the Event if the conditions of Article 8 of the Offer are violated;

e) fully verify all information in the Order that is material to the Services Agreement in connection with the Event when executing the Order. The Customer acknowledges that he has no claims against the Agent and its employees for the incorrectly executed Order, as he himself did not make sure of its correctness at the time of execution.

g) When placing an Order for an event with name tickets, the Customer must provide information about each visitor: name, surname and patronymic, number of an identity document (fan-id in the case of sporting events). If the Customer orders for another person, the Order must be issued for him. At the entrance to the event, it is necessary to provide identification document.

In the event that the client refuses to provide information about visitors, the Agent has the right to cancel the Order with deduction in the form of a fine of the amount of 50% (Fifty) percent of the cost of the Order.

5.3.Der Agent hat das Recht:

a) in Ermangelung der vollständigen und bedingungslosen Zustimmung des Kunden zu den Bestimmungen dieses Angebots dem Kunden den Abschluss von Verträgen verweigern;

b) vom Kunden die Einhaltung der Bedingungen dieses Angebots sowie der Vereinbarungen verlangen;

c) dem Kunden den Abschluss von Verträgen verweigern, wenn der Kunde mit den Bestimmungen von Artikel 7 des Angebots nicht einverstanden ist;

d) sowohl geplante als auch außerplanmäßige Änderungen, Ersetzungen und Neuinstallationen von Software auf der Internetseite des Agenten durchführen, den Betrieb dieser Software aussetzen, wenn Fehlfunktionen, Fehler und (oder) Ausfälle festgestellt werden, sowie zum Zwecke der Beförderung Durchführung vorbeugender Maßnahmen und Verhinderung von Vorfällen unbefugter Zugriff auf die Internetseite des Agenten;

e) Preise für Ihre Dienste festlegen und ändern;

f) vom Kunden die ordnungsgemäße Erfüllung der Zahlungsverpflichtungen für die Bestellung verlangen und die Erteilung im Falle eines Verstoßes gegen diese Bedingung verweigern;

g) die vom Kunden aufgegebene Bestellung stornieren, wenn der Kunde keine Zahlung geleistet hat, wenn der Kunde ungenaue/falsche Angaben macht oder wenn der Kunde gegen andere Bedingungen dieses Angebots verstößt.

h) Ersetzen Sie die vom Kunden gekauften Tickets durch Tickets einer besseren oder ähnlichen Kategorie ohne zusätzliche Zahlung. Wenn keine Tickets einer ähnlichen oder besseren Kategorie verfügbar sind, ersetzen Sie sie durch eine niedrigere Kategorie mit Rückerstattung der Kostendifferenz , ohne Vereinbarung mit dem Kunden.

j) Ersetzen Sie die vom Kunden registrierte Kategorie durch die zum Zeitpunkt der Zahlung verfügbaren Kategorien, wenn die Zahlung nach der Stornierung der Bestellung erfolgt ist. Der Auftragsbuchungszeitraum beträgt 30 Minuten, sofern mit dem Agenten keine anderen Bedingungen vereinbart werden.

5.4.The agent must:

a) provide the Customer with complete and sufficient information about the Event(s), the Organizer, the Agent and its services under the Service Agreement, as well as instructions on the registration, payment and receipt of the Order in accordance with the requirements of the law. The parties have agreed that the information posted on the Internet site of the Agent or at the Points of sale is complete and sufficient;

b) provide the Client with the issued order, after the full payment of the cost of services by the Client no later than 2 hours before the event.

c) not to use the Customer's personal data for purposes that are inconsistent with the terms of the Offer.

5.5. The Agent is not responsible for the performance and (or) security of information channels of communication used by the Client, including those used by the Client to access the Internet site of the Agent.

6. Procedure for making payments

6.1. The Order is not transferable to the Customer until it has been paid in full.

6.2. The price of the Agent's services is determined in accordance with the Pricing published on the Internet site and is calculated in Russian rubles The Customer shall pay for the Agent's services by bank transfer on the Internet site in Russian rubles.

6.3. Information about payment methods can be found on the Agent's website.

6.4. Customer is deemed to have duly fulfilled its payment obligations at the moment of receipt of funds to the Agent's current account.

6.5. Customer acknowledges and agrees that in case of non-payment/incomplete payment under the Agreements, the consequences set out in clause 3.5. Offer.

6.6. In case of performance of payment obligations stipulated by the Agreements by means of a bank card, the Customer shall not be obliged to use a bank card issued in his name or have the duly certified documents confirming the right to use a bank card issued in the name of another person. The Agent has the right to require the Client to provide the original documents certifying the identity of the Client, in case of making a payment by bank card.

The Agent has the right to require the Client to provide the original documents certifying the identity of the Client, in case of making a payment by bank card.

6.7. In case of payment of the Order on an invoice issued by the Agent (cashless payment), the validity of the Order is up to 5 (five) working days, (agreed, when executing the Order). If the payment is not received within the specified period - the Order is cancelled in accordance with clause 3.5. of this Offer.

7. The procedure and conditions for the refund of funds

7.1. The person responsible for providing the package of services before the date of the Event is the Agent, unless otherwise stipulated by the agreement between the Agent and the Organizer/The principal. In order to receive funds, the Client undertakes to provide the Agent with: a completed refund application in the form prescribed by the Agent; a copy of the passport.

The specified documents are sent to the email address info@rammstein.com.ru.

7.2. In case of non-cash payment of the Order, the refund of funds is carried out by transferring them to the settlement account from which the payment was made within 20 (Twenty) working days from the date of submission of the refund application, unless other terms are specified by the Organizer/The principal. The refund is made only to the settlement account from which the payment was made.